Sales and Service Technician

Company Overview

Bridgestone Retail Operations (BSRO) has over 22,000 teammates. BSRO runs 2,200+ company‑owned stores including Firestone Complete Auto Care, Tires Plus, and Wheel Works. With North American locations and $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is where you can build a career. When you represent Bridgestone, you are a valued teammate and part of our larger mission to Serve Society with Superior Quality.

We offer formal training, performance incentives, paid vacation and holidays, healthcare packages for full‑time and part‑time employees, and a 401(k) plan to help build towards your future. We champion all perspectives and are building a diverse team as the world we serve. Show us what you are made of – the smart, the tough, the bold, the brave. Because who you are is what we need.

Retail

The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career‑growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products or services, performing entry‑level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.

Successful individuals will learn all aspects of store operations and effectively flex between interacting with the customer and completing basic vehicle service tasks as required.

Pay Range: $15.20 - $22.71

• Customer service, sales, customer issue resolution – 75%.
• Basic vehicle service tasks (oil, tires, fluids) – 25%.
• Store operations, opening/closing, inventory, displays – as needed.

• May assist Manager or act as Manager‑On‑Duty in certain circumstances or to support development.
• Learn all aspects of store operations and flex between front/back shop tasks.

• High School Diploma or equivalent.
• Valid automobile driver’s license.
• Customer service and career growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

• Two‑year degree or non‑traditional education through a training program, certification, or other exhibiting the growth mindset needed in this candidate.
• Previous consumer retail sales experience.
• Previous automotive experience (plus).
• Previous management/supervisory experience (plus).

• Medical, Dental and Vision – Starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay (daily pay) program available.

• Professional Development: resources to help you level up.
• Community Involvement: we pride ourselves on working with local communities and giving back.
• Integrity & Teamwork: we do things right, always, together.

We believe people can only provide superior service and quality to others when they bring their whole self to work. We champion all perspectives and are building a diverse team as the world we serve. Show us what you are made of – because who you are is what we need.

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long‑term well‑being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.