Multi-Unit Team Leader

Overview

Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate the seasonal tax business, deliver an outstanding client experience, and achieve office growth objectives. This is a part-time to full-time role with in-person work that evolves during the tax season (January–April).

Prior tax preparation experience is not required.

• Provide leadership and development for associates across three tax offices.
• Lead daily team meetings and communicate essential information to office staff.
• Manage office staffing, operations, and logistics with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement growth plans and client targets; develop local partnerships and community involvement.
• Assist in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and address performance concerns in partnership with the Associate Relations Center.
• Build an engaging team environment through training and coaching; recognize outstanding contributions.
• Create associate work schedules, ensure accurate timekeeping, and manage labor across all offices.
• Travel between offices as required.
• Prepare tax returns as needed after completing the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Ability to execute growth plans and lead a growth-oriented culture.
• Strong decision-making and judgment skills; works well in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills; customer-centric mindset.
• Computer proficiency (MS Office).
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Willingness and ability to travel between offices.

The role starts with a flexible part-time schedule in the fall to prepare for the busy tax season and transitions to full-time in January–April, including evenings and weekends as needed. This role is in-person and not remote.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, for healthy habits.
• Neurodiversity and caregiver support available.
• Discounts on everyday items and services.
• Medical coverage, 401(k) and Employee Stock Purchase Plan with eligibility requirements.
• Check benefits at

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone belong. You will work with colleagues who support each other and strive to help you grow. H&R Block is an equal opportunity employer, welcoming diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.