Front Desk Agent - Evening Shift - Southaven, MS

Front Desk Agent - Evening Shift 3 Pm - 11 Pm

Job at Towne Place Suites Memphis Southaven. Southaven, MS.

Evening Shift 3 pm - 11 pm The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations over the telephone, through emails and in person, including groups

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and Power Point
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.