Service Advisor

We are seeking an experienced Service Advisor to join the Southaven Kia service department.

• Greet customers and manage the service lane experience from write‑up to delivery.
• Accurately document customer concerns and recommend maintenance and repairs.
• Communicate clearly with technicians, parts, and management.
• Manage workflow, follow‑up, and repair status updates.
• Drive customer satisfaction, service retention, and first‑visit resolution.
• Ensure repair orders meet manufacturer and dealership standards.
• Uphold safety, compliance, and quality control expectations.

• Minimum 5 years of Service Advisor experience in a dealership environment.
• Brand‑specific certification (Kia preferred) or equivalent OEM certification – required.
• Strong understanding of service processes, warranty guidelines, and repair order accuracy.
• Proven customer service, communication, and sales skills.
• Ability to thrive in a fast‑paced, high‑volume service drive.
• Professional appearance and customer‑first mindset.

Competitive compensation with performance‑based pay.
Full benefits package (medical, dental, vision, 401(k)).
Established service department with strong support.
Modern facility and systems.
Opportunity for long‑term growth and stability.

Apply here or stop by with your resume. If you’re an experienced Service Advisor who knows the lane and respects the process, we want to meet you.