Police Controller - HC

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Police Controller – Hampshire and Isle of Wight Constabulary

Contract
:
Full-time and permanent. On successful appointment into this role, you will be able to submit a flexible working request to start after the training period. However, there is no guarantee that your request will be approved (in these cases, we will endeavour to find a solution which works for all parties). Please note that you will be required to work the full-time standard shifts during the training period which will be approximately 13 weeks.

Salary
:
The starting total salary for this role is approximately £36,400
. This is made up of a basic salary of £27,204 and shift and weekend allowances of 20%. On completion of initial training and becoming an independent Call Handler (expected to be at around the 13‑week point), the basic salary for this role will increase to £30,333, giving a total salary of approximately £40,000
.

Closing Date: Monday 2nd February 2026 at 23:59.

Please note that if your application is successful, the earliest you will start in role is September 2026, however, we cannot guarantee an July/August start date.

As a Police Controller, you will be on the front line of policing and responsible for receiving emergency 999 calls from members of the public and dispatching Officers to the scene. You will need to apply an investigative mind set to;

• Risk assess police incidents, prioritise deployment of resources and dispatch police resources via the radio;
• Communicate with Officers via the radio and provide them with information and support;
• Accurately record information; and
• Ensure the public receives the required help and support, whilst handling sensitive and upsetting matters with empathy and a calm attitude.

The standard shift pattern for this role is 6 days on and 4 days off on a rotating 20 week pattern (averaging at 37 hours per week). Shifts are generally 10 hours long with a 1-hour meal break and example hours are; 0700‑1700, 1200‑2200, 1700‑0300 and 2200‑0700. However, you may work any variation of a 10 hour shift depending on our demand and resource levels.

In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to;

• Generous annual leave allowance;
• Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card;
• Gym facilities at a number of our buildings; and
• Fantastic career progression including development and secondment opportunities.

To succeed in this role, it is important that you have the following qualities;

• Able to remain calm and level‑headed in high pressurised situations;
• Able to communicate clearly; and
• Resilience.

Our roles are pivotal in helping us to achieve our Force Priorities of Relentlessly Pursuing Criminals, Putting Victims First and Delivering Exceptional Local Policing. Your training course will therefore be fast‑paced and is designed to equip you with the knowledge and skills needed to excel in your role.

• The initial 6-week training period is classroom based and will include inputs on our computer systems and theory-based topics. This phase will be completed Monday to Friday, 0900‑1700, so no shift allowances will be paid.
• You will then progress to a tutoring phase, taking live calls with the support of a dedicated tutor for up to 6 sets of shifts.

The Emergency Services Call Handling Apprenticeship is an additional benefit of the role and is open to all new starters who do not have prior experience of working in an emergency call handling environment. The Apprenticeship will be completed during work time and will take approximately 13‑18 months to complete. On successful completion, you will receive a nationally recognised certificate in Contact Handling.

There are no essential education requirements for this role but it is desirable that candidates are educated to QCF Level 2 or higher in Maths and English.

Candidates should have good customer service, communication and typing/IT…