Regional Account Manager

Building a sustainable tomorrow

What if your next job wasn’t just another job?
What if it brought more purpose, more growth, more balance – and more time for what really matters? BAM is where you can do your best work on projects that improve people’s lives. And it’s also where you’ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms.

BAM FM is recruiting a Regional Account Manager to join our team based at The University Hospital Southampton. You will manage, develop and ensure cohesion of a dedicated service delivery team based as part of a busy NHS environment.

You will be responsible for overall operational delivery of all hard and soft services on site, H&S management, and coordination of all FM services required by the contract which includes M&E, L8, Fire and Building Fabric, as well as soft services such as cleaning, catering and linen services.

• Taking full profit and loss accountability for the contract.
• Ensuring statutory compliance across site is maintained.
• Work collaboratively with the helpdesk team to ensure all contract SLA/KPI’s are achieved.
• Arrange and control reactive maintenance and repair works.
• Manage any minor project works and work collaboratively with our internal project team on complex projects.
• Management of the engineering on site team, and nominated sub‑contractors.
• The effective and efficient use of all resources allocated to the management of the contracted service delivery requirements.
• Assist in the identification of employee learning and development needs to meet company objectives.
• Quality, environmental, safety and health management systems requirements.
• Appropriate statutory and other legislative requirements including applicable standards and codes of practice.
• The implementation and monitoring of all BAM FM policies.
• Ensure that all facilities and services are made available within the requirements of the contract specifications.
• Ensure all services are operated in the most economical and efficient manner.
• Instigate and monitor BAM FM Health and Safety procedures.
• Ensure safe working practices are adhered to by contractors.
• Keep up‑to‑date records in accordance with legislative and BAM FM requirements.
• Liaison with clients’ representatives at all levels.
• Preparing concise monthly reports for the client.
• Participate within the contract’s "on call rota".

The post holder will be responsible for the management of a site team and also the management of third‑party subcontractors.

In addition to an attractive salary, we offer a significant benefits package including a contributory pension, BUPA, life assurance, 26 days holiday (plus bank holidays), gym subsidy, BAM social club membership, flexible working policy, and an electric car or car allowance.

• Must be a time‑served mechanical or electrically trained individual.
• Educated with appropriate vocational qualifications in mechanical or electrical HNC level, and experienced in assessing the operation and maintenance duties within a large facility.
• Post holder will be required to hold NEC4 FMC qualification, or be prepared to undergo training to gain this qualification.
• Service management experience relevant to a working environment within the facilities management industry.
• Experience working in critical environments, and management of engineering teams.
• Good leadership attributes complemented with the ability to communicate, organise, motivate, manage and develop staff.
• Experience of hard service delivery.
• Membership of an appropriate professional body is desirable.
• Strong IT user skills in Word, Excel, PowerPoint, CMMS and finance package software.
• Require an enhanced DBS check and client‑specific security clearance.
• Full United Kingdom driving licence.

Building a sustainable tomorrow. That’s our mission and our promise ’s how we engineer vital infrastructure and construct high‑quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

BAM is committed to ensuring a fully inclusive recruitment and onboarding process. If at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.