Ex Offender Manager

Position: Ex Offender Manager (Permanent)
Job Title:

CFO Delivery Manager
Salary:
Up to £37,000

Location:

Southampton (Covering surrounding areas)
Contract Area:
Criminal Justice (CFO Evolution Programme)

Job Purpose

Lead the day-to-day management of the CFO Evolution Hub, including support workers and supply chain partners. Ensure compliance, performance delivery, and referral pathways within the criminal justice system to support participant rehabilitation and progress into employment or training.

Key Responsibilities

Operational Management

* Oversee the day-to-day smooth running of the Hub and Pop-Up operations.

* Host daily risk meetings and ensure a clean, safe, and organised environment.

* Ensure safeguarding and health & safety standards are upheld and incidents escalated.

People Management

* Direct line management of Hub staff.

* Monitor performance and attendance, support staff development.

* Conduct monthly audits and supervision meetings (PMF & MAF compliance).

Participant Management

* Oversee eligibility assessments and action plans.

* Ensure robust case management and participant progress reviews.

* Encourage engagement through varied, needs-led activities.

Stakeholder Engagement & Referral Building

* Develop and maintain strong referral links with:

* Probation services

* CRS providers

* Courts and approved premises

* Build community pathways to reduce duplication and maximise referrals.

Performance & Compliance

* Ensure accurate and timely data input on CATs+ (commissioner’s system).

* Achieve contract performance targets, ensuring compliance with Shaw Trust, HMPPS, and funding bodies.

* Lead on innovation and continuous improvement.

Employer Engagement

* Broker local employer relationships to meet employment KPIs.

* Manage training providers in line with procurement and quality expectations.

Person Specification Summary

Qualifications

* Essential:
Management experience or qualification

* Desirable: IAG Level 3, PTLLS, or similar training qualifications

Experience

* Managing teams and driving performance (essential)

* Supporting individuals with complex needs (essential)

* Data entry and analysis (essential)

* Criminal justice sector experience (desirable)

Skills & Competencies

Strong leadership and motivation skills

Resilient under pressure and adaptable to change

Excellent administration and IT (MS Office, data systems)

Strategic thinker with a problem-solving mindset

Commercial awareness within a charitable mission

Strong collaborative and communication skills

Understanding of local labour markets and disadvantage

Risk-aware with safeguarding knowledge