Customer Success Technology Manager

Who are Benifex?

We are a fast‑moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries.

To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

• Ownership:
  You’ll own the post‑sales tech stack end‑to‑end, directly shaping how our Customer Success, Support and Operation teams use data and systems to deliver great customer experiences.
• Impact:
  Your work will have clear, measurable impact on lifecycle visibility, health scoring, customer outcomes, and operational efficiency.
• Global tech stack:
  We’re deeply invested in Salesforce, Gainsight, Snowflake and an evolving integration landscape. You’ll work hands‑on with a complex, global tech stack and influence its roadmap.
• Collaboration:
  
  You’ll be part of our Revenue Technology team — working closely with CS leadership, Support, Product, and our Sales Technology Manager to drive cross‑functional improvements.
• Award‑winning culture — Sunday Times Best Place to Work 2025 & Best Large Tech Company to Work For 2025.
• Join a profitable, fast‑growing market leader in employee reward and benefits technology.

Remote from the UK or hybrid from our Stockholm office.

Enjoy a benefits package designed to support your wellbeing, your life outside work, and your growth. From flexible working, paid volunteering days to generous referral bonuses, health insurance, and access to our full benefits portal — plus fun annual events to celebrate together — you’ll have everything you need to feel rewarded, supported and part of something great.

As Customer Success Technology Manager, you will ensure that the systems and data supporting Customer Success and post‑sales operations run reliably, efficiently, and ’ll own the technical foundations behind post‑sales workflows — from lifecycle logic and health scoring, to case handling, success plans, and customer data integrity.

You will be responsible for the end‑to‑end configuration of Gainsight and the post‑sales domain within Salesforce, ensuring our tools, data structures, reporting, and integrations are stable, scalable, and well governed. You’ll collaborate closely with Customer Success and Support leadership to translate operational needs into robust system solutions, while also working with our Sales Technology Manager to maintain aligned data models and cross‑functional processes.

This role offers a unique blend of hands‑on technical ownership and strategic roadmap influence, contributing to the future state of automation, lifecycle management, and post‑sales technology at Benifex.

• Own the post‑sales technology landscape end‑to‑end, including Gainsight and the post‑sales domain within Salesforce Service Cloud.
• Configure, maintain, and evolve workflows, lifecycle logic, health scoring, success plans, journeys, dashboards, and reporting.
• Design and manage CS‑related Salesforce configuration (data models, routing, case structure, permissions, automation, reporting).
• Ensure reliable data flows across Gainsight, Salesforce, Snowflake, Workato, and connected tools.
• Monitor data quality and system health, identify and resolve root causes of issues.
• Drive enhancements and optimisation initiatives across the CS tech stack.
• Conduct periodic operational checks (lifecycle validation, segmentation accuracy, case audits, routing reviews).
• Produce clear documentation of system configuration, lifecycle logic, workflows, and integrations.
• Contribute to the long‑term roadmap for CS technology, including automation, AI, and improved data structures.
• Partner with CS and Support leadership to translate operational needs into scalable…