Communication and base Specialist

Responsibilities

• Managing and maintaining the knowledgebase (Salesforce) used by the Contact Centre and Guest Services department.
• Managing the Communications Hub and drafting clear communications to the Guest Service Agents regarding updates, announcements, and operational changes.
• Updating and simplifying content to ensure accuracy, clarity and UK relevance while also identifying information gaps and creating supporting documentation.
• Improving communication flows and the centralisation of information, partnering with counterparts in the US and Australia.

This role is positioned at CUK
10 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work, including up to two days from home.

• Strong capability across Microsoft 365, with particular expertise in SharePoint.
• Proven experience in an internal and/or external communications role.
• Demonstrated ability to design and deliver a wide range of content, tailored to different audiences and channels.
• Experience managing and maintaining content or knowledge‑base systems, ensuring information is accurate, accessible, and up to date.
• Excellent administrative and organisational skills, with the ability to simplify complex information into clear, engaging communications.
• A good understanding of customer‑service operations and processes, with the ability to align communications to operational needs.

The Ideal Candidate

• High levels of organisation with a proactive and structured approach.
• Strong communication skills.
• Collaborative mindset.

• Employee discounted cruising plus friends and family offers.
• Recognition scheme with prizes and awards.
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
• Extensive learning and development opportunities.
• Employee‑led networks.
• Company‑paid Health Cash Plan and health assessment.
• Discounted retail and leisure via discount portal.
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme.