Digital Support Officer

Are you looking to develop an interesting and rewarding career in an ambitious city? Are you, highly motivated, professional and friendly and passionate about delivering excellent IT support and making a real difference to frontline services? We’re looking for a proactive, customer focused Digital Support Officer to join our Housing Operations team based in Nursling.

This is a fantastic opportunity for someone with strong IT support experience who enjoys problem-solving, helping others, and keeping systems running smoothly for a busy operational workforce.

We’re a key part of the Council’s Residents’ Services Directorate, which brings together housing, customer services and community support around a shared purpose: to make sure every resident has access to a safe, affordable and sustainable home, and to strengthen the communities that make Southampton a city of opportunity.

As our Digital Support Officer, you will be the first point of contact for IT support within Housing Operations — especially for our Trade Operatives. You will:

• Provide tier 1 IT support, resolving most issues at first contact.
• Log, diagnose and progress IT incidents and service requests via phone, email, MS Teams or in person.
• Escalate more complex issues to specialist IT teams where needed.
• Maintain accurate IT records, user access requests, device inventories and knowledge base content.
• Deliver one-to-one or group training sessions to help staff get the most from their devices and systems.
• Support the smooth running of Housing Operations by helping ensure IT equipment and systems are reliable, secure and fully utilised.
• Contribute to incident trend analysis and continuous improvement activities.
• Collect and deliver devices between sites to support quick resolution of issues.

This role is key in ensuring our operational teams can deliver excellent customer service to residents. Experience and knowledge in this field is a must.

As the work is varied a flexible approach is required to meet changing needs and tight deadlines. The ability to build strong relationships, demonstrate excellent customer service skills, enthusiasm, and a ‘can do’ attitude is essential. We’re looking for someone that takes ownership, delivers results, works collaboratively and professionally at all times, seeking improvement, listens to feedback and contributes to positive change.

We are committed to being a Child and Resident Friendly City where people are proud to live and work and where you can make a significant difference to our local communities. We want Southampton to be a modern city, amongst the best places to grow up, live and work in and we are committed to tackling inequality and to creating a city that is greener, fairer and healthier.

• Our city is easy to travel around on foot, bike and public transport.
• We have a fantastic range of retail outlets, restaurants, bars, cinemas and theatres.
• We have award‑winning parks and open spaces with the New Forest National Park and beautiful beaches on our doorstep.
• We have one of the major ports in the UK operating 364 days a year.

You can be confident of a rewarding career, with a competitive salary, job security and a wide range of employee benefits including generous annual leave and career progression opportunities in return for your dedication to bettering the lives of Southampton’s residents.

• Excellent.
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution).
• Generous holiday 25–31 days, based on role and service.
• Flexible working options (role-dependent).
• Family‑friendly policies – Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents.
• Training and development, including coaching and mentoring.
• Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks.
• Veteran‑friendly employer with the Armed Forces Covenant.
• Retail discounts and savings through the SCC Benefits platform.
• Discounted memberships at local sports and fitness centres.
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans.
• Employee volunteering scheme with 2 paid days leave to volunteer.

For further information on our benefits package please visit: (link not provided).

If you're enthusiastic, solutions focused and ready to support a busy operational service with their digital needs, we’d love to hear from you. Apply now and help us deliver excellent services to our community.

If you need more information or wish to discuss this position, please contact Debbie van Coller at.

Recruitment contact details:

Tel:

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