Switchboard Operator

Switchboard Operator

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

This role offers the right candidate a fantastic opportunity to start or develop a career in the NHS. We offer full training on all aspects of the role.

Our department provides a professional 24‑hour telephony and emergency response service to all internal departments within University Hospital Southampton NHS Foundation Trust, as well as externally for patients and their relatives. GP emergency admissions, major incidents and fire service calls are all in a day's work.

You will need to be flexible to work both days/nights and weekends as we are a 24/7 service.

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

• First‑class communication and prioritisation skills in a fast‑paced environment.
• Work on‑site with shifts varying week to week, covering days, evenings, nights, weekends and bank holidays.
• Enhanced pay for working nights/weekends.
• Independent working with team support.
• Logical decision‑making and keen eye for detail in emergency situations.
• Customer‑focused experience dealing with the public.

• Always Improving
• Working Together

• Literacy and numeracy skills GCSE standard or equivalent.
• Computerised technology experience.
• Microsoft Windows applications/excel/email proficiency.
• Understanding of confidentiality issues/data protection.
• Customer care or similar discipline.

• Consistent employment history dealing with the general public in a customer focused environment.
• Telephone based environment experience e.g. Switchboard/Contact Centre.
• NVQ in Customer Care or equivalent experience.
• Experience with in emergency response/situations.
• Knowledge of Hospital/NHS terminology.
• Computer desktop applications experience.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a year Per Annum (PA) Pro Rata.