IT Service Delivery Specialist

IT Service Delivery Specialist – University of Southampton

We’re looking for a skilled and motivated technical professional to join our support team as a Digital Systems Support Specialist. This role supports the National Institute for Health Research Coordinating Centre (NIHRCC) and the wider School of Healthcare, Enterprise and Innovation (HEI).

You’ll play a key role in supporting our digital operation resources, in particular our research grant application system used by the NIHRCC. You will provide first‑line customer and technical support to internal and external users, maintain and test application functionality and contribute to continuous improvement. Playing a key part in our Service Delivery team, you will ensure our digital platforms run smoothly and meet user needs.

• Collaborate with users and third‑party suppliers to design and document solutions that facilitate the provision of research grant activities, including analysis, testing, configuration and maintenance of applications.
• Provide frontline support, manage incidents to resolution or referral while keeping detailed logs in our support systems.
• Work with colleagues to deliver innovative solutions that support our research goals.
• Ensure our services are user‑focused, reliable and aligned with evolving research needs.

We are looking for a professional who consistently strives for excellence, embraces new challenges and demonstrates a customer‑focused approach to service delivery. The successful candidate will be able to manage their own workload under pressure and adapt to evolving processes and priorities.

• Microsoft suite of products (Word, Excel, etc.)
• Full product lifecycle development
• Workflow‑driven development
• Software testing disciplines and practices
• Third‑party engagement and management

• A generous benefits package (see full details here)
• A culture of wellbeing and support – we’ve proudly been signatories of, and working on, the 6 standards of Mental Health at Work commitment since 2019.
• Hybrid working, although this role is predominantly office‑based
• A commitment to personal development, with opportunities for growth

We reserve the right to close this vacancy early if we receive sufficient applications. Early application is strongly encouraged to avoid disappointment.