Credit Controller

You will join our collegiate finance team and be responsible for the collection of overdue debts of designated ledger of accounts as well as assisting with e-billing submissions.

• Daily credit control activity – debt chasing, query resolution, issuing copy invoices, statements, etc.
• Handling submission/monitoring of bad debts to 3rd party collection agent as needed.
• Identify problematic overdue debts and escalating issues to Fee Earners where necessary.
• Ensuring the credit control mailbox is constantly maintained.
• Liaising with various levels of staff in Southampton, London and Munich to resolve cash collection issues.
• Working to reduce trust and credit balances.
• Raising interest invoices when appropriate.
• The administration of electronic billing processes for all participating clients in accordance with payer guidelines.
• Troubleshooting and resolving electronic billing problems.
• Preparing and maintaining process documentation for electronic billing systems.

• Previous experience in a credit control position, preferably within a professional services firm.
• Experience in uploading invoices to client’s e-billing systems such as (but not limited to) Serengeti.
• Experience of collecting international debt and working with different currencies.
• Excellent knowledge of and experience with Excel.
• Excellent telephone manner.
• Ability to prioritise a demanding workload.
• Credit control qualification such as ACICM entry level or above (desirable).
• Exhibit good inter-personal and communication skills to be able to work collaboratively with other members of the finance team, and with fee earners and paralegals from various technical areas.
• Demonstrate good time management skills and the ability to work to tight deadlines.