Customer Service, Personal Banker

Customer Service, Personal Banker – Hedge End

We are looking for a dedicated customer service professional to join our branch as a Personal Banker. This is a 12‑month fixed term role that does not meet Skilled Worker visa sponsorship requirements.

You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance the customer banking experience, and we’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training.

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquiries and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

To be successful in this role you’ll need to be motivated, driven to develop your career and have a customer‑centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

You’ll join us on a competitive starting salary of £26,010, pro rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Nat West Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

You’ll need to be flexible in terms of the hours you work, typically during branch opening hours which will be between 9 am and 5 pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.