Service Advisor

Service Advisor

Location:

Southampton
Salary: £30,000 – £36,000 (depending on experience)

Job Description

Pembrook Resourcing are currently seeking an experienced and customer-focused Service Advisor to join our client’s busy dealership in Southampton. This is a fantastic opportunity for someone with strong communication skills and experience within the motor trade to join a successful and professional team.

Key Responsibilities

* Acting as the first point of contact for customers bringing their vehicles in for service and repair.

* Booking vehicles into the workshop and organising the service schedule.

* Keeping customers updated on the progress of their vehicle throughout the day.

* Liaising with the workshop team and technicians regarding work required.

* Upselling additional work, services, or products where appropriate.

* Preparing job cards, invoices, and associated administration.

* Ensuring a high level of customer service and satisfaction at all times.

Requirements

* Previous experience as a Service Advisor within the motor trade is preferred.

* Excellent customer service and communication skills.

* Ability to work well in a busy, fast-paced environment.

* Strong organisational and administrative skills.

* A professional and positive attitude.

* Full UK driving licence.

Benefits

* Competitive salary (£30,000 – £36,000 depending on experience)

* Opportunity to work within a well-established dealership

* Ongoing training and career development

* Friendly and supportive team environment