HVAC Technical Coordinator

As a Technical Coordinator, you will act as the link between customers, field engineers, and internal teams, ensuring the right technical resources are deployed to the right site at the right time. You will support installations, breakdowns, servicing, and hire projects while maintaining a strong focus on customer service and operational efficiency.

Key Responsibilities

Plan and coordinate nationwide engineer deployments based on skills, workload, and project needs

Provide technical support to engineers and customers, remotely and on-site when required

Process and manage work orders to meet customer and operational deadlines

Support installations, servicing, decommissioning, and breakdowns of temperature control equipment

Build strong relationships with customers as a trusted technical contact

Work closely with Sales, Hire, Operations, and back-office teams to improve service delivery

Ensure accurate reporting and system updates using CRM and operational tools

Skills and Experience

Background in a field-based technical role (service engineer, technician, or technical sales)

Experience with industrial cooling, heating, HVAC, or process equipment (advantageous)

Strong customer service and communication skills

Ability to manage high workloads in a fast-paced, national operation

Confident using CRM systems, diagnostic tools, and MS Office

Requirements

Full UK driving licence

Willingness to travel across the UK

Right to work in the UK