Truck Service Advisor - Redbridge

Are you an experienced Service Advisor with a passion for delivering outstanding customer service? An exciting opportunity has arisen to join the team at Adams Morey Redbridge as a
Truck Service Advisor
.

At Adams Morey, we pride ourselves on providing first-class support to commercial vehicle operators, keeping their fleets on the road and their businesses moving. As the key link between our workshop and customers, you’ll play a vital role in delivering a professional, efficient, and customer-focused service experience.

If you thrive in a fast-paced environment, have strong organisational skills, and enjoy building lasting customer relationships, we’d love to hear from you. Join a respected commercial vehicle dealership where your skills are valued, your development is supported, and your contribution truly makes a difference.

Drive your career forward with Adams Morey Redbridge today.

Salary: £32,000 per annum

Hours: Monday to Friday, 8.00am to 5.00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

• Provide administrative support to the branch and assist the Workshop Supervisor with the day-to-day running of the workshop.
• Act as the main point of contact between customers and the workshop, liaising on defects, costs, and job updates by phone and email.
• Check service sheets for accuracy and sign off completed jobs.
• Chase outstanding order numbers and manage multiple customer procedures daily.
• Prepare and issue invoices and quotations accurately in line with company procedures, using strong computer skills.
• Deliver high standards of customer service, quality, and attention to detail at all times.
• Work in line with company values, promoting teamwork, clear communication, and mutual respect.
• Comply with GDPR, Health & Safety regulations, and participate in relevant training as required.

• Basic mechanical knowledge.
• Experience of providing excellent customer service.
• Be a good team player, assisting other members of staff when appropriate.
• Understand the importance of accuracy.
• Comfortable working in a fast-paced environment.
• Ability to plan ahead effectively and multi-task.

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee discounts on a range of products and services including holidays, days out and supermarket shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice (if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Career development pathways and training
• Quarterly Star Awards

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.