German Speaking Customer Service Advisor - FTC

Position: German Speaking Customer Service Advisor - 6-Month FTC
CCP are delighted to be working with a well-established and growing brand based in Romsey (Southampton), who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business.
German Customer Service Advisor - 6-Month FTC
Salary: £26,500 - £30,000 (DOE)
Location:
Southampton
Working Pattern:
Fully on-site
Contract: 6-Month Contract
Core

Hours:

9:00am - 5:00pm (with rare occasional weekends, early and late shifts)
IMPORTANT:
This role is based in Southampton and is fully on-site. Please only apply if you are located in or within a commutable distance of the area.
Due to continued growth and a particularly busy period, our client is seeking customer-focused, proactive individuals who are fluent in German and English to join their friendly and supportive customer service team. This role is ideal for someone who is passionate about delivering an excellent customer experience and enjoys working in a fast-paced, collaborative environment.
Key Responsibilities:

• Handle customer enquiries in German (and English where required) via phone, email, and other communication channels
• Deliver a high standard of customer service, resolving queries efficiently, professionally, and with empathy
• Liaise closely with internal teams to ensure a smooth and seamless customer journey
• Accurately update customer records and internal systems
• Support the wider customer service function during peak periods

About You:

• Fluent German speaker with strong written and verbal communication skills
• Confident communicating with customers across multiple channels
• Customer-focused with a proactive and positive approach
• Comfortable working in a busy, on-site contact centre environment

This is a fantastic opportunity to join a supportive, people-focused, and growing organisation where delivering an outstanding customer experience is at the heart of everything they do.