Marina Operative

Marina Operative

Marina Developments Ltd is the UK’s leading Marina operator. Situated in Hamble, Mercury Yacht Harbour and Holiday Park is a busy and high‑profile visitor destination.

We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.

Posting /2610

To help us deliver exceptional service we are seeking to recruit a Marina Operative 6‑month FTC to assist with marina operations at Mercury Yacht Harbour and Holiday Park.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a fixed‑term position working up to 48 hours each week, on a 4 on, 4 off, 7am‑7pm shift pattern supporting the marina operations activities.

The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

• Provide a meet and greet service to all members and visitors
• Oversee the berthing allocations of vessels
• Carry out general maintenance tasks as required
• Ensure the telephone is answered in the correct and timely manner
• Ensure all customer enquiries are dealt with promptly and efficiently
• Assist in actively marketing and promoting the marina and associated services
• Maintain the security of the site
• Carry out all duties in line with company policies, particularly focused on compliance with H&S and Customer Service standards

• Enthusiastic and friendly with a flexible and positive can‑do attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self‑motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common‑sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on‑job training leading to industry‑recognised qualifications. MDL Marinas are an equal‑opportunity employer. For information on how we will handle your application, you can view the company’s full privacy notice on our website.

To apply, please click the apply button.

Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.