Customer Account Administrator

Salary: 26,500 + Commission & Monthly Bonus
Hours: Monday-Friday, 9am-5pm
Location: Southampton

We're working with a well-established, employee-focused business that's looking to add a Customer Account Administrator to their customer services and sales team. This role is all about managing existing accounts, delivering excellent service, and building strong, long-term customer relationships.

You'll handle customer enquiries from start to finish, support account growth, and play a key role in maintaining high service standards within a fast-paced environment.

• Managing a portfolio of existing customer accounts

• Handling customer queries, complaints, claims and credits

• Answering inbound calls and managing your own inbox

• Supporting sales growth, including promoting exclusive product ranges

• Producing reports and reviewing account and sales data

• Supporting the wider team as needed

• Previous customer service or account management experience

• Confident and professional telephone manner

• Strong communication and organisational skills

• Comfortable working to deadlines in a busy environment

• Good working knowledge of Microsoft Office

• Generous holiday allowance

• Pension contributions and monthly profit-share bonus

• Health & dental insurance contribution

• Staff discount, cycle to work scheme, and funded training opportunities

INDCP