Customer Service Advisor

Customer Service Advisor

Company: Retail Choice

Location: Nursling, England, United Kingdom

Retail Choice is a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland. We provide next‑day or scheduled delivery services for parcels and freight, and offer comprehensive logistics solutions, including warehouse management and the operation of customer‑liveried vehicles. Our brand reflects the promise we deliver—Delivered Exactly. Values such as passion, entrepreneurial spirit, dedication, and customer focus drive our success and the future of work.

As a Customer Service Advisor you will live our customer promise—Delivered Exactly—by delighting customers each and every time. Working alongside operational and account‑management teams, you will influence customer needs and resolve issues proactively to ensure the highest service standards.

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
• Action all customer queries in line with required processes and service level agreements.
• Work as part of a team to ensure great customer service delivery every time.
• Engage proactively with service centres to ensure customer requirements are received and actioned.
• Recognise and deal with queries, requests and problems in line with customer account requirements.
• Identify and action escalation issues.
• Undertake any other customer account support duties as required.

• Competitive rates of pay.
• Company‑funded health cash plan.
• Holidays: 20 days plus bank holidays, increasing with length of service.
• Long‑service recognition scheme.
• Enhanced maternity and paternity benefits.
• Company pension scheme.
• Life assurance.
• Employee assistance programme, including 24/7 virtual GP.
• DX Discounts Portal.
• Excellent opportunities for career progression and more.

We look forward to hearing from you!