Customer Service Representative

Customer Service Representative
- Southampton page is loaded## Customer Service Representative
- Southampton locations:
Southampton, PAposted on:
Posted 30 Days Agojob requisition :
R-100015
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* Job description:

*** Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, , card ordering and check ordering.
* Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
* Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
* Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.
* Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
* Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
* Provide outstanding customer service while exhibiting a professional demeanor at all times.
* Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
* Perform related duties as required.
** Skills and Competencies
*** Knowledge of Bank products and services
* Excellent customer service and communication skills
* Ability to interact well with Team Members and customers
* Strong in attention to details and accuracy
* Basic computer skills
* Ability to multi-task and remain organized
** Education and Experience
*** High School diploma or equivalent required
* Previous banking experience preferred
** Working Conditions
** Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday – Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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