Reservations and Events Agent

We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.

As Reservations and Events Agent you’ll be on the front line, delivering on our mission. You’ll provide attentive, customer‑focused service, understand brand standards, and enjoy working as part of a successful team.

• Top quality customer service
• Working as part of a great team
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and technology savvy
• Available to work when the team and customer need you most

• Excellent communication, interpersonal, and problem‑solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well‑fuelled.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #Healthy Habits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.