Customer Service Representative

Everywhen Southampton, England, United Kingdom

Do you have at least 2 years office‑based customer service experience?

We are on the lookout for a talented Customer Service Representative to join our growing team. You’ll work Monday to Friday, just 37.5 hours a week, with no weekends or evenings. We offer a basic salary of £25,470 and you will be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers.

Initially you will work from our centrally located office in Southampton, with convenient transport links alongside a welcoming and supportive team. Once you’re confident and your training and probation period is complete, this role will become hybrid if you wish, with the option to work three days in the office and two days from home every week.

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e‑mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration duties such as invoicing, accounts, claims, underwriting.

• A minimum of 2 years office‑based customer service experience.
• Organised with excellent administrative skills.
• Professional with a customer‑focused approach.
• You will need to enjoy working in a team – we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.

In return you will be welcomed and supported by an organisation that cares about you as a person and your wellbeing.

So, what are you waiting for? Apply today and one of our team will be in touch.

Entry level

Full‑time

Other

Insurance

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.