Employment adviser, Business

Employment Adviser - Southampton and Ringwood

This position will cover our busy Southampton office 4 days a week and will also cover our Ringwood office 1 day a week. Occasionally the employee may be required to travel to surrounding areas in which the programme is being delivered. In such instances, travel costs will be reimbursed by Palladium.

Primary Duties and responsibilities:

Take responsibility and accountability for customers as assigned and work with them through to employment. This will include:

• Assessing each customer’s starting position to decide how to best meet their needs.
• Building rapport and a positive working relationship with each customer.
• Creating and following through with individualized action plans, ensuring appropriate and effective activity is undertaken by each customer
• Address each customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate in order to develop their capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
• Identify, structure and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
• Maintain accurate customer records to the required standard to ensure the customer journey is documented in accordance with quality and contractual requirements.
• Develop an understanding of specialist signposting services in the local area / region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering a high‑quality employability service to customers.
• Develop relationships and networks with key stakeholders, including employers, Job Centre teams and provisions and funding providers, to ensure smooth operation of all processes.

Skills and experience:

Required

• Target driven and customer-focused with a passion for helping and supporting people to make positive change.
• Pragmatic and solution-focused, with the confidence to challenge mindsets and behaviours.
• High levels of independence and professionalism to manage own caseload within a larger team.
• Attention to detail with strong organisational and problem-solving skills.
• Experience in a customer / client facing and targeted environment.
• Educated to degree level, or alternatively have a demonstrable track record of performance and success in target driven sales, customer service or case manager roles.
• Knowledge of employment market and area / interest in welfare to work.
• Ability to motivate, challenge and inspire;
• Proactive and solution focused;
• Performance and target focused;
• Excellent organisation and prioritisation skills;
• The determination and drive to want to make a positive difference.
• Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:
• We are One Palladium:
  We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
• Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
• Our strength lies in our differences:
  We harness our unique strengths by listening to and respecting each other.
• Making mistakes is part of learning:
  We admit our mistakes early, help to make things right, and learn from the experience together.
• We don’t exist without results:
  We’re driven by the outcomes we achieve and stay focused on what matters.

About Palladium- Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

Equity, Diversity & Inclusion
- Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all…