Sales Administrator - Global Key Accounts - Southampton, Hampshire, United Kingdom

Sales Administrator - Global Key Accounts

Location:

Southampton

Contract:

Part time - Monday - Friday, 17.5 hours per week

Ocean Network Express (ONE) is looking for a Sales Administrator to join our Global Key Accounts team in Southampton, supporting key accounts and ensuring premium service delivery across our customer portfolio.

As a Sales Administrator, you will act as the service owner for assigned key customers, ensuring contracted service solutions are delivered consistently and efficiently.

You’ll play a vital role in safeguarding the premium service ONE provides, acting as an escalation point for complex customer issues and working closely with Key Account Executives to provide valuable insights into service performance, quality, and business opportunities.

Key Responsibilities:

• Administration Management – prioritise and complete daily tasks linked to the billing of invoices and establish a right first time process

• Records Management – Assist the Inside Sales team with filing of customer rates and schedule details

• Relationship Management – Establish and maintain strong colleague and client relationships

• Digital Transformation – Promote and support the adoption of digital tools and e-commerce platforms to enhance customer engagement and operational efficiency.

Skills & Experience:

• Understanding of liner shipping and customer service delivery (desirable)

• Confident with digital platforms and technical tools

• Advanced English level

Personal Qualities:

• Strong customer focus and service mindset

• Excellent communication and stakeholder management skills

• Proactive problem-solver with a continuous improvement mindset

• Organised, dependable, and adaptable

Why Join ONE?

At Ocean Network Express, we’re passionate about delivering world-class service and driving digital innovation within the global shipping industry. You’ll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.

• Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.

• Death in Service Benefit (x8 annual salary)

• Employee Assistance Programme, with free independent confidential support and virtual GP services

• Interest free annual travel season ticket loan

• Annual Medical Health check

• Annual eye test and contribution towards glasses for VDU prescriptions

• Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card

• Loyalty Award Scheme

Apply now by submitting your CV below. The closing date for this role is Sunday 15th February 2026.