Administrator, Healthcare Administration, Administrative​/Clerical

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role. Main duties of the job:
We are offering an exciting opportunity for an Administrator to join our small, friendly team within the Rapid Investigation Service (RIS) for Urgent Suspected Cancers. In this role, you will be central to the smooth running of a developing regional service that provides a fast‑track referral route for patients with non‑specific symptoms.

The RIS uses a virtual model to speed up investigations for patients who are often the hardest to diagnose, helping to reduce delays and improve overall patient experience. As part of our dedicated admin and clinical team, you will support this mission by coordinating referrals, managing information, and communicating clearly with patients, Primary Care, and hospital colleagues.

Your strong organisational skills and confident communication—by phone and email—will directly contribute to more efficient pathways, better patient outcomes, and enhanced service delivery.

The Administrator role directly reports to the RIS Pathway Navigator and collaborates with all the team across all disciplines.

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI‑generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

• On a day‑to‑day basis you will be responsible for supporting the administrative functions of the service by telephone, email or other communications as required.
• You will support and engage in development and change of processes within the service.
• You will support and participate in delivery of specific national targets, ensuring timely progression of the patient pathway, flexing capacity where possible and escalating to your line Manager as appropriate.
• You will support and participate in delivery of the weekly Multi Disciplinary Team (MDT) Meetings alongside our admin and clinical teams.

• Previous administrative and data entry experience (preferably in a complex NHS setting).
• Excellent attention to detail.
• Excellent customer service skills and telephone manner.
• Ability to work well within a small team.
• Excellent time management skills.
• MDT experience would be preferred but is not essential.
• Flexible to accommodate service needs and colleague cover.

This post is for 30 hours per week:
Mon‑Thurs 0830 - 1630. Some flexibility on times may be considered.

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
• RSA 2 word processing/typing or equivalent experience.
• Proficient in all…