Booking Administrator

Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

We are seeking a highly motivated and proactive individual to fulfil the role of Admin Booking Clerk within our busy TRC Team. Your job role will mean that you will build a good working relationship with the Consultants, the rest of the Admin Team and Nursing staff.

You will need good communications skills as you will be dealing with the patients by phone, email and face to face.

The successful candidate will be joining the TRC Team at Southampton General Hospital.

Unfortunately there is no flexibility to consider a job share or part time hours. The post holder will be required to work Monday – Friday between the hours of 8am and 5pm (you may be required to work an evening or weekend with prior notice).

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

• To provide an excellent customer service to patients, relatives/carers and to external agencies.
• To provide and maintain clinical utilisation by the contact and confirmation of appointments with patients
• To book and highlight all available clinical
• To work in a Speciality Administration Team (SAT) and provide cross-cover for other staff across the Care Group to ensure a consistent and
• Ensure adherence to the Patient Administration standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.
• Ensure that personal ESR information including annual leave is kept up to date.
• Cover a range of shift patterns and sites as required by the service and its patients, which may include both early and late shifts and occasional weekend working.
• Provide cross-cover for other staff across the Care Group to ensure a consistent and effective service is maintained at all times.
• Attend any meetings relevant to the SAT role.
• General administrative duties for the department such as filing, photocopying and distribution of mail.
• Register referrals and make arrangements for clinical grading.
• Arrange inpatient appointments, confirming, cancelling and changing appointments as necessary for both pre-assessment and admission.
• Create, maintain and make additions to waiting lists.
• Ensure patients are communicated with effectively in relation to their appointments/admission via email, phone or letter.
• Arrange transport and translation services where necessary.
• Ensure appointments/admissions are in line with the Trust’s access policy, highlighting issues and taking corrective action where necessary.
• Good standard of secondary education with literacy…