Admin Support Officer - Care Coordination Centre

Job Summary

Do you possess excellent customer service, have a great eye for detail and love to work in a fast‑paced environment? We are looking for a kind and considerate Admin Support Officer to join our Care Coordination Centre and Inpatient Unit.

This role provides daily efficient administrative support to our busy Care Coordination Centre and Inpatient Unit. You will be responsible for processing referrals and taking calls from our Community clients, maintaining team rotas, minute taking, diary management and all input of data onto the Patient Administration Systems as required.

This is a busy role, working with systems and with a varied workload. We are therefore looking for someone enthusiastic and excited to take on a new challenge.

Mountbatten Hampshire (formerly Countess Mountbatten Hospice) is your local hospice if you live in Southampton and West Hampshire.

We are a charity which provides free care and support to people with any life‑limiting illness, including respiratory disease, Motor Neurone Disease, heart disease, advanced dementia and cancer. We also provide free bereavement and psychological support to patients and their families.

Much of our work takes places in people's own homes across our community. Mountbatten Hampshire is part of the Mountbatten Group, and its sister hospice is Mountbatten Isle of Wight.

• We Care About What We Do. We appreciate that people are different, and we are kind and compassionate to our patients and families, to our local community and to each other.
• We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do.
• We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources.
• We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others.

Date posted: 06 January 2026

Pay scheme:
Other Salary: £24,284 a year

Contract:

Permanent Working pattern:
Full‑time

Reference number: B0507‑VC253

Job location:

Botley Rd, West End, Southampton, Hampshire, SO30 3JB

To maintain effective and efficient administration systems by providing daily administrative support to the Care Coordination Centre and Inpatient Unit teams based at Mountbatten Hampshire to ensure the smooth running of all Mountbatten services across Hampshire.

Responsible for processing referrals/discharges, minute taking/meeting organisation/diary management, sending the necessary medical letters/reports as required, responding to enquiries received as required.

Responsible for the input of all data management onto the designated Mountbatten systems, including System One as required by your teams and line manager.

Provide administration support as required to other areas of Mountbatten Hampshire to ensure the smooth running of services across the Mountbatten Group.

• Provide a comprehensive administrative service to key team and other colleagues and service users of Mountbatten Hampshire.
• Deal with all telephone enquiries from patients, carers and external organisations courteously and efficiently, taking messages and ensuring these are passed onto the appropriate department/employees.
• Assist the Clinical Team Leaders with maintaining departmental rotas, diary and appointment schedules as requested on a daily basis.
• Ensure all tasks assigned to this role are dealt with in a timely manner and act as the point of contact for Community Team queries from all the Community and Medical Teams of Mountbatten.
• Maintain and order all stationery and forms for the Community and Medical teams as required to ensure all items are fully stocked, liaising with the Lead Receptionist for ordering.
• Assist in the design and development of administrative processes/protocols to enhance the service provisions of Mountbatten Hampshire.
• Assist with the preparation, development and production of correspondence, agendas, minutes, reports and presentational material that are delivered to…