Warranty Administrator - Commercial Vehicle

Warranty Administrator - Volkswagen Commercial Vehicle

Company: Van Mossel Breeze

Role: Warranty Administrator

Salary: £28,000 to 30,000 per annum

Location: Volkswagen Commercial Vehicle, Southampton

Job type: Permanent, full time

Are you a warranty expert or detail orientated administrator, looking for a new challenge?

Our Volkswagen Commercial Vehicle Centre in Southampton has a fantastic opportunity for a Warranty Administrator to join our team.

If you’re the type of person who thrives in a fast-paced environment, values precision and enjoys building strong relationships, then this could be just the role for you!

We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 77-year tenure in the automotive industry.

Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.

At Van Mossel Breeze, we believe it’s our people who set us apart and drive our company forward as we continue to grow. If you’d like to be part of our journey, you will receive an excellent benefits package that includes:

• A competitive remuneration package
• Comprehensive and continuous branded training
• Contributed Company pension scheme
• Cycle to work scheme
• Free physio & chiropractic services
• Enhanced maternity and paternity leave
• Discount on parts and labour at any of our dealerships
• 50% off PURE gym membership
• 50% off campervan hire through Breeze Campers
• 32 days annual leave, including bank holidays
• Extra annual leave, given on length of service (uncapped)

• Basic: £28,000 to £30,000pa, depending on experience
• Schedule: Monday to Friday: 7.30am to 4.30pm
• Experience with in a warranty, main dealer environment would be an advantage
• Possess good technical knowledge with ability to answer customer queries
• Ability to multitask and use your own initiative when faced with challenges
• Impressive organisational skills
• Ability to thrive within a team
• Extensive knowledge of CDK desirable, although training will be given
• Professional and courteous manner

• Submit accurate warranty and goodwill claims on a daily and weekly basis
• Monitor daily and weekly reports
• Administer warranty policy in the best interest of Breeze, the manufacturer and the customer aiming for profitability and efficiency
• Maintain records of warranty submissions and customer contributions towards goodwill claims
• Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period of time, and labelled to be made available to manufacture on request
• Administration support to the service team

Joining Van Mossel Breeze will provide a challenging and rewarding role with plenty of room for self-development, in line with the Van Mossel motto ‘Driven. By you. For you.’

Does this sound like the company for you?

Apply now – we look forward to meeting you!