Healthy Company Care Coach; Senior

Position: Healthy Company Care Coach (Senior)
Location: Vanderbijlpark

Discovery Corporate & Employee Benefits

Healthy Company Care Coach (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier work forces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.

About Healthy Company

Healthy Company, is a unique employee assistance programme, offered to employers by Discovery Health (Pty) Limited. The programme is available to employees and their dependants to benefit from a dynamic, proactive wellness solution. Employees will have access to a multi-skilled coach to guide them through a fully integrated app or web-based programme for emotional, physical, financial and legal advice.

Key Purpose

The successful incumbent will operate within the Healthy Company operational area and will be responsible for the management and care of all dimensions of employee wellbeing. This includes counselling, coaching, risk management, case coordination, and referrals to relevant professionals. The core focus of this role is guiding and supporting junior coaches to meet EAP standards and programme requirements as well as providing clinical insights and research to craft and support employer initiatives.

Areas of responsibility may include but not limited to

The successful applicant will be responsible for but not limited to the following job functions:

-   - Provide telephonic and face‑to‑face counselling, coaching, and emotional support to employees and their dependants.

- Lead and mentor junior coaches on EAP protocols, clinical requirements, documentation standards, and intervention pathways.

- Support the delivery of different types of EAP interventions, including acute episode management, trauma support, behavioural health guidance, and group sessions.

- Conduct case reviews, provide clinical direction, and sign off formal referral feedback where required.

- Facilitate training sessions, workshops, and group interventions.

- Maintain accurate and up‑to‑date case records and ensure continuity of care.

- Engage proactively with high‑risk employees and coordinate follow‑up support.

- Identify service or process gaps and recommend solutions.

- Collaborate with internal teams and external partners to resolve queries and support seamless service delivery.

- To identify opportunities to offer information and make suggestions based on an employee’s needs.

- To prioritize the work pool and ensure all designated tasks are completed within designated turnaround times.

Competencies and skills

-   - Strong leadership and mentorship ability.

- Excellent interpersonal and communication skills.

- Professional written and verbal communication.

- Ability to work under pressure with strong organisational and time‑management skills.

- Problem‑solving skills and sound clinical judgement.

- Presentation and reporting competency.

- Ability to meet targets and work within set timelines.

- Proficiency in Microsoft Office.

Education and Experience

-   - Degree in psychology or social work

- A master's degree in clinical/ counselling psychology (Studying towards)

- Relevant membership with the South African Council for Social Service Professions (SACSSP) or HPCSA.

- MS Office Suite – with Intermediate Excel abilities

- Minimum of 4 years counselling experience, including both face-to-face and telephonic counselling

- Clinical experience in family counselling and/or marital counselling and/or suicide management and/or stress management

- 1 – 2 years leadership or supervisory experience

- Minimum of 5 years formal work experience

The following requirements will be advantageous:

-   - 1-2 year’s exposure to Discovery Health clinical environment preferable

- Knowledge about existing employee assistance programme services and/or experience in provision of EAP services

EMPLOYMENT EQUITY   

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.