Field Technician

• Must have 2 years experience as a Field Technician Or related field.
• Trade Test.
• Electrical skills.
• Technical skills.
• 2. Skills and Attributes
• Sharing and cooperating.
• Dealing with challenging circumstances.
• Understanding the organizational environment.
• Work under pressure.

We are seeking a skilled and proactive individual to join our team as a Field Technician
. The successful candidate will be responsible for the installation, maintenance, and repair of automated banking machines and docking stations
.

The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies, implementing best practices, and demonstrating sound judgment in achieving organizational goals. A clear understanding of the critical role that technical support plays in overall business performance is essential. This role requires a results-oriented individual who aligns with the companys values.

Conduct installations and de-installations of automated banking machines

Provide on-site training to clients on newly installed machines

Install and maintain docking stations

Apply necessary upgrades and modifications to machines

Ensure timely response to client service requests

Maintain high standards of workmanship

Complete service-level agreements (SLAs) in line with contractual obligations

Properly maintain and manage company-issued equipment

Retrieve faulty canisters from the cash centre for service and repair

Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor)

Accurately log all service activities using the call-logging system for tracking, billing, and performance metrics

Ensure ongoing customer satisfaction through effective training and support on all devices

Provide on-site technical fixes as required

Respond to technical call-outs within SLA time frames

Be available to work extended hours as operational demands require

Actively contribute to the development, implementation, and review of safety plans

Participate in company safety initiatives, including meetings and toolbox talks

Report and follow up on all safety incidents promptly

Adhere to workplace safety policies and procedures

Attend mandatory safety training and refresher sessions

Ensure appropriate use of personal protective equipment (PPE) at all times