Field Service Technician

At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

We are looking for a diligent, technically sound and customer orientated individual to join our team as a Field Service Technician.

The role will report into the Field Service Manager and the role will be based from our offices in Spartan, Kempton Park.

• Responsible for working closely with the Southern Africa sales & service teams to promote Crushing and Screening products and champion the driving of the Crushing & Screening Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance & services to our customers for our Crushing & Screening installed base.

• Customer training and efficient technical services support pertaining to all Sandvik Crushing & Screening products supplied to customers within Southern Africa
• Work closely with the Customers or Sandvik Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing &
• Guide and assist Customers or Sandvik’ Maintenance Teams with fault diagnosis while working on Screening equipment.
• Cooperate closely with the Sales team or directly with the customer to promote Crushing & Screening Solutions equipment and Aftermarket sales.
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other people in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s, for both the Customers and Sandvik.
• Providing relevant information to Crushing & Screening Solutions installed base in the Region to the Regional teams and to ensure accurate installed base information is maintained in the database.
• Accept and perform tasks delegated by SRP Management as deemed necessary.
• Stay up to date with new and upgrades of Weighing & Screening equipment.
• Prioritize & follow scheduled service/maintenance plan
• Identify outstanding work
• Verify resources
• Complete work orders & feedback to Clients
• Report all deviations and/or damage to Client & Manager
• Address all complaints & suggestions referring to machine
• Visual inspections with operators
• Perform needs analysis
• Complete & administer all time histories
• Prioritize maintenance to be done
• Perform daily services
• Identify service/ maintenance to be done from work order
• Inspect & test machine
• Identify faults & follow checklist
• Perform maintenance/ service as identified and requested
• Capture & record shift hour meters if needed
• Complete work order
• Update internal business system CRM (Salesforce)
• Report any deviations and/or damage
• Tag & deliver components to stores for repairs
• Recommend spare parts to customers & supply required quotes
• Create learning opportunities for In-training Apprentices

• Grade 12 Certificate
• Diploma in Mechanical Engineering or other related engineering field or
• N6 - Millwright
• +5 years' work experience in Minning or Construction environment

• Good understanding of the importance of customer services & Visits
• Be able to work on the following but not limited to Linear Screens, Feeders, PLCs, weigh feeders, magnetic feeders, Belt Weighers, Bin, Corrolos, Apron Feeders, Upgrades on Weighing equipment, Installations, Calibrations on Weighing equipment, Load Cells, TLOs (advantageous), FAT test,
• Follow through ability, results orientated and ability to function with tight deadlines.
• Ability to work in a matrix organization environment.
• Listening and logic interpretation
• Excellent communication and interpersonal skills with…