Internal Sales Representative

As an Internal Sales Representative, you’ll be responsible for driving sales through proactive outbound calls, managing customer relationships, and supporting the sales team with administrative and order-related tasks. This role is ideal for someone confident on the phone, highly organised, and committed to delivering excellent customer service while ensuring smooth sales operations.

Key Responsibilities

• Handle telesales activities and conduct daily outbound sales calls, including cold calling.

• Communicate with external customers regarding queries, product information, pricing, and order requirements.

• Provide administrative support to sales personnel, including managing documentation and follow-ups.

• Manage customer orders from start to finish, including processing, tracking, and confirming delivery dates for the relevant sales portfolio.

• Assist in processing new and repeat job orders, ensuring accurate quantities, pricing, and delivery timelines.

• Prepare quotations based on customer requirements and ensure all details are captured accurately.

• Update and maintain the CRM system with customer interactions, sales activity, and order progress.

• Build strong internal and external relationships to support smooth sales flow and customer satisfaction.

• Follow up on outstanding quotations and maintain an active sales pipeline.

Requirements

• Grade 12 (Matric)

• Excellent communication skills

• Confident and experienced in making outbound sales calls, including cold calling

• Strong administrative ability with good attention to detail

• Basic computer literacy (CRM experience advantageous).