System Supervisor; External - JUMBO

System Supervisor (External Applications Only - JUMBO)

To manage and supervise all relevant Point of Sale (POS) transactions ensuring total customer satisfaction. Handle all cash office and banking processes and related POS administrative functions.

• Grade 12 plus 5 years related experience or minimum of 10 years’ work‑related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Above average numeric skills
• Proven ability to provide exceptional customer service
• Proven ability to work under pressure
• Must be computer literate
• Previous cashier experience

• Ensure all speed‑point transactions (credit and debit card) are done effectively and efficiently.
• Assist customers with their needs through clear and effective communication.
• Assist customers with requests, queries and complaints and resolve or escalated to management.
• Offer fast, friendly, and efficient service to all customers.
• Control and ensure the availability of stationary and consumables, within the store.

• Control store floats (petty cash, till floats, change floats).
• Change ordering and dispensing.
• Balance and record petty cash expenses and vouchers in the petty cash ledger.
• Process back‑office transactions and cashing up of cashiers and the back‑office till (bulk deposits, special deposits, charge cards, loyalty cards, returns, etc.).
• Ensure all returns are valid and done correctly.
• Cash clearance to be actioned and queries resolved.
• Ensure pick‑ups are done timely.
• Carry out end‑of‑day sessions on all POS terminals.
• Daily cash‑up of all POS terminals including the back‑office terminal.
• Ensure a second Cashbuild‑designated employee is present with CIT money collection.
• Ensure daily takings are collected by the Cash in Transit (CIT) company.

• Ensure Ready‑for‑Business processes are implemented.
• Ensure cashiers maintain their area of responsibility.
• Ensure the cash office is neat and tidy at all times.
• Keep only cash‑office related documentation within the cash office; file neatly and keep filing up to date.

• Ensure all cashiers are present and available in their area of responsibility to assist customers and perform all additional responsibilities.
• Ensure cashiers have a trained backup available.
• Ensure cashiers execute their daily duties (Ready for Business and Beyond My Control checklists).
• Ensure scheduling of subordinates is done on time.
• Take responsibility of product‑knowledge training to cashiers as per store manager agreement.
• Schedule and supervise all POS employees (leave, time off, day off, etc.).
• Monitor and evaluate performance of subordinates.
• Ensure all cashiers comply with the company dress code.

• Ensure safety standards are adhered to.

• Be aware of any suspicious people or activities in the store and outside.
• Handle password security.
• Ensure the cash office is secured and its door is always locked when pick‑ups, cash‑ups and CIT collections are done.
• Ensure till pick‑ups are done within set parameters.
• No unauthorised persons allowed in the cash office.
• Safe keys are locked away and in safe custody.
• No rations, stock or unrelated documentation should be kept in the cash office.

• Comply with generally accepted standards in activities related to the position.
• Keep promises.
• Create realistic expectations.
• Be sincere.
• Handle sensitive information carefully.
• Show awareness of values; indicate when boundaries are crossed.

• Effectively handle detailed information and consistently attend to details.
• Work in an orderly fashion.
• Ensure matters are handled in an orderly and accurate manner from start to finish.
• Prevent mistakes.
• Invest energy in checking work for mistakes.

• Identify and actively respond to clients' wishes and needs.
• Deal with clients in a friendly manner.
• Show involvement in the client's problem.
• Make clients feel welcome.
• Approach the client's question with a can‑do mentality.

• Be aware of one's own strengths and weaknesses; consciously work on personal development.
• Focus on self‑broadening and/or gaining deeper knowledge.
• Follow relevant training programmes and/or look for opportunities to gain experience.
• Seek and utilise opportunities for personal development.
• Ask for feedback in order to learn.

• Mid‑Senior level

• Full‑time

• Information Technology

• Retail