Barman – Franschhoek – Western Cape

Main Responsibilities

• Provide friendly, courteous, and professional service at all times and greet all guests warmly and professionally in accordance with Leeu Collection standards.
• Understand the sequence of service and anticipate guest needs.
• Handle guest complaints and comments professionally, escalating to the Restaurant Manager / Manager on Duty when necessary.
• Have comprehensive knowledge of the menu and wine list, making informed recommendations.
• Ensure prompt and accurate service of drinks to pool and restaurant guests.
• Maintain expert‑level knowledge of cocktails and be able to craft them on request.
• Assist guests with non‑menu items, responding positively and accommodating special requests where possible.
• Coffee station to be checked and re‑stocked for each service / shift to ensure a smooth barista service.
• Perform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows & service areas i.e. buffet stations.
• Light and maintain the fire in the restaurant and bar during winter months.
• Accurately enter all transactions into the Easipos system.
• Always complete your shift cash‑up and have the MOD check and sign it off.

• At least 1 year experience in a similar position in a 5‑star establishment
• Must have bar set‑up, drinks service and bar hygiene knowledge, including excellent cocktail knowledge
• Be familiar with operating procedures for all Food and Beverage machines, equipment and tools
• Proficiency in POS systems (Easipos preferred).
• Excellent communication skills
• Must be guest service orientated
• Matric
• Wine certificate course/mixology training would be beneficial