QA Supervisor

Key Performance Areas
1. Leadership

• Report directly to Quality Manager on site.
• Supervise Quality Controllers to ensure consistent and accurate quality checks.
• Create and manage work schedules for the Quality department.
• Support New Product Development.
• Ensure Quality controllers have the necessary tools to perform their work function

• Review weekly compliance to swabbing plans and product submission.
• Oversee that inspections on products and processes are conducted to verify compliance with specifications, standards, and procedures
• Monitor and enforce GMP standards across the entire facility.
• Conduct routine spot checks on cleaning efficacy.
• Ensure that equipment used in the facility for QC and Food safety are verified and calibrated as per schedule.

• Verify that records are completed correctly and give guidance and training where necessary
• Assist with compilation of Export documents
• In conjunction with NPD, assist in ensuring raw material specification, packaging specification and final product specifications are available for the facility. Request from suppliers when required.
• Ensure records are readily available when required.
• Coordinate the administration of the Food Safety and Quality System.
• Maintain accurate QA records for audit and certification purposes.

• Completing the NCR documents as triggered by customer complains /GMP/PRP/ Audit findings.
• Follow up on Corrective and preventative actions.
• Close NCRs.
• Manage product restriction (on hold) program, including the status release and destruction of reject products.
• Work closely with production, NPD, QC and other teams to resolve quality concerns.
• Provide training and guidance to staff on quality requirements and best practices.
• Communicate the customer complaints to relevant production manager for investigation. Assist responsible person/ incident owner with investigation to identify root cause.
• Assist with completion of customer complain feedback and send to the Customer liaison.

• Second in charge of handling third party audits in the absent of Quality Manager.
• Participate in all regulatory and customer requirements audits and inspections, and corrective actions response.

• Involved in the analysis of quality and food safety
  -related data to identify trends, risks, and areas for improvement.
• Prepare detailed weekly QA reports and communicate findings to relevant stakeholders.
• Prepare trends for Customer complaints, NCR’s (micro, PRP, CCP), Audit trends (results, re-occurring findings, findings)
• Report any change that may affect food safety and quality which may trigger a system, policy, procedure or record review.

• Drive that 5S is implemented and maintained.
• Drive the team to use quantum lean tools in scope of their work.
• Coordinate the team in preparation for benchmark.
• Ensure visual boards are kept updated by the team.
• Assist QA manager in driving for positive morale within QA team.