Quality Manager

We are looking for a Quality Manager to join the team.

Oversee Quality Control and Quality Assurance Managers, ensuring alignment with organizational goals

Provide guidance, training, and support to enhance team performance

Promote a culture of quality and continuous improvement

Lead regular team meetings to review performance and plan future activities

Develop, implement, and maintain ISO 9001-compliant quality management systems

Conduct internal audits and inspections to ensure standards are met

Coordinate external audits and maintain relationships with certification bodies

Update and maintain quality policies, procedures, and work instructions

Identify improvement opportunities through data analysis and stakeholder feedback

Implement corrective and preventive actions to address quality issues

Lead cross-functional teams on continuous improvement projects

Monitor quality metrics to track progress and identify trends

Prepare and present detailed quality reports to senior management

Maintain accurate and up-to-date quality records and documentation

Develop and manage a document control system for quality documents

Conduct supplier audits and assessments to ensure quality standards are met

Develop and manage supplier quality agreements

Collaborate with suppliers on quality issues and corrective actions

Monitor and provide feedback on supplier performance

Investigate and resolve customer complaints related to quality

Develop customer satisfaction surveys to identify improvement areas

Work with sales and customer service teams to meet customer requirements

Implement corrective actions based on customer feedback

Degree in Quality Management, Engineering, or a related field.

Minimum of 8 years of experience in quality management, with at least 5 years in a management role.

Certification in Quality Management (e.g., CQE, CQM) advantageous.

Experience in the manufacturing or production industry.

Strong knowledge of ISO 9001 quality management systems and standards.

Excellent leadership, communication, and problem-solving skills.

Ability to analyze data and drive continuous improvement initiatives.

Proficiency in quality management software and tools.