Warehouse Manager

Qualifications

• Matric

• Minimum 58 years experience in warehouse, logistics,
• Proven experience managing teams, KPIs, and operational costs
• Cross-border logistics experience (strongly preferred)
• Experience in a client-driven or contract logistics environment advantageous
• Relevant logistics, supply chain, or business qualification preferred

• Operations Ownership & Planning
• Take full accountability for end-to-end warehouse and logistics operations.
• Ensure effective planning of receiving, dispatch, load lists, and delivery schedules.
• Implement and enforce operational procedures, controls, and reporting standards.
• Ensure operational risks, bottlenecks, and exceptions are identified early and resolved.
• Maintain oversight of stock discrepancies, damages, and short deliveries, ensuring corrective action.
• People Management & Performance
• Lead and manage warehouse and office staff through clear structure, expectations, and accountability.
• Set measurable KPIs for individuals and teams aligned to operational and financial objectives.
• Monitor performance and address underperformance decisively and fairly.
• Drive a culture of ownership, discipline, and professionalism.
• Identify training needs and support upskilling and cross-training initiatives.
• Financial & Commercial Management
• Own operational cost control, including labour, transport, overtime, and wastage.
• Ensure accurate and timely invoicing and financial documentation.
• Review operational spend against budgets and identify cost-saving opportunities.
• Provide management with clear operational and financial reporting.
• Ensure financial discipline and transparency across the operation.
• Client Relationship Management
• Act as the primary point of contact for a key client.
• Build and maintain a professional, trusted working relationship.
• Manage client expectations through proactive communication and planning.
• Ensure service levels and contractual commitments are consistently met.
• Escalate risks and issues appropriately, with solutions-focused recommendations.
• Cross-Border Logistics Oversight
• Oversee cross-border logistics activities, ensuring correct planning and documentation.
• Coordinate with transporters, agents, and service providers.
• Ensure compliance with cross-border requirements and timelines.
• Monitor transporter performance and hold service providers accountable.