New Business Team Lead

Duties & Responsibilities

Job Overview:

You have had to put in the hard work, written the sales, made the money and have decided that you are now ready for the next step in your career. This means that you have made it to the role of Team Lead. So, what does it really entail?

Well among many other things, a Team Lead is the first step in anyone’s leadership career, and this means that it is a huge step. It means going from the top of the sale floor to the bottom of leadership, having to prove yourself all over again. It means being production-driven in the day and getting to your admin at night, and it means long hours and late nights.

Team Leads are the face of the Group to the consultants in their team and this means that they have to be the most culturally driven individuals on the floor, setting the pace, leading from the front, always. So, if it such hard work, what is in it for you? It will be the position when you get the most hands-on exposure and experience, where you really learn what it takes to make other people great, where you put in the grind because you know you know you are working for a better tomorrow.

This position is driven by targets and results, and we believe you have what it takes to take on this challenge. This is the start of your growth, of your future. No one says it will be easy, but everyone says it will be worth it.

Below are the items you will be responsible for, learn them and learn to love them!

Responsibilities and Duties

Culture:

Team Leads are responsible for driving the culture on the floor and across the floor, for setting the right example, and ensuring everyone is bleeding the brand. Some things to help build this and which you will be required to do include:

• Being each consultants’ biggest supporter; believe in your consultants more than they believe in themselves.
• Ensuring positivity and drive at all times.
• Building a team wolf cry.
• Building competitions against other teams on the floor and hyping these up.
• Focus on giving impactful and valuable morning motivation.
• Keep the music on the floor pumping to drive the right vibe through the floor.
• Host regular motivation sessions with your team throughout the day.
• Hold daily meetings with your team to discuss positives and areas for development.
• Serve as a mentor for all consultants.

Dealer Books:

Team Leads need to focus on how their teams build and manage their dealer books, as getting this right makes everything else that much easier. This entails:

• Ensuring the quality of all dealer books is up to the standard required.
• Driving obtaining F&I’s more than salesmen.
• Approving all dealers being added to each book (ensure quality before doing so).
• Calling partners where needed and as per processes put in place and at a Manager’s request.
• Implement any policies and procedures relating to dealer books requested by Management.
• Assist consultants with building and fostering better relationships with their partners, by:

• Creating weekly mail/Whats App templates for consultants to send out.
• Oversee that all material being sent to partners is correct and valuable.
• Provide daily topics they can use to discuss with their partners.

• Rebuilding dealer offerings for approval by Management.

Dealer Book Handovers:

Team Leads are responsible for managing the handovers of all dealer books when consultants leave to ensure that we do not lose any business. This entails:

• Following the process that has been implemented.
• Driving the actual handover itself.
• Implement the plan provided by the Manager of the department.
• Be active in the process by calling dealers yourself.
• Ensure everything necessary is done to achieve the targets of that book and the those of the consultant/s taking over.

Performance Management:

Team Leads are responsible for managing the performance of all their consultants to ensure they are producing at the levels that they need to be. This entails:

• Providing all training necessary to ensure you have given each consultant as much as you possibly can.
• Spend time with each consultant and sit with individuals daily to provide live training and assistance with whatever they need help with but especially contacting dealers.
• To provide leadership and to…