Community Operations Manager JHB South

Vacancy

Community Operations Manager

(Various)

Branch Manager

Regional Operations Manager

The Community Operations Manager assists the Branch Manager with growth (OI customers attrition etc.) and the deployment of the local community strategy within the branch. The incumbent is responsible for all operational managerial functions within the branch including but not limited to the following:

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous
• 3 years minimum experience at Mid-Management level
• Grade B PSIRA Certificate (Including Reaction)
• Valid drivers licence (minimum 2 years)
• Firearm competency (Handgun business purposes)
• Grade B Security Certificate (existing or to be obtained on appointment)

• Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives etc.).
• Develop an understanding of customer needs to drive strategy in conjunction with the Branch Manager and identify areas of high attrition (service price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates to the pro-active model.
• Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and / or joint operations) to combat the crime trends identified.
• Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
• Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community).

• Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF station commander).
• Be a key go-to person by both operations and business to assist in solving crime incidents through SAPS contacts.
• Attend all SAPS crime and CPF meetings with the Branch Management team as far as possible.
• Arrange and attend all joint SAPS operations visibility drives, roadblocks etc.

• Assist in ensuring that all media channels (Whats App groups) are set up (via CMC). Ensure the process of acknowledging messages, dispatching and feedback is adhered to.
• Compile and distribute a monthly report to all stakeholders on the pro-active measures taken and the success thereof.
• Attend all serious crime incidents personally and assist the client with any / all security needs.
• Regularly meet with LSS site steering committees.

• Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
• Continuous on the job training / evaluations are conducted with all staff training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

• Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
• Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
• Understand and manage client perceptions identified through client perception surveys.

• Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points and SOP adherence.
• Managing daily, weekly and monthly compliance and required…