Manager: Service - Motus Welkom

Job Title: Manager:
Service

Location: Motus Welkom

Motus Welkom is looking for a highly motivated and experienced individual to join our team as a Manager:
Service. This position involves overseeing the service department operations to ensure the timely and efficient completion of vehicle repairs and maintenance.

• Manage the day-to-day operations of the service department, including scheduling and assigning work to technicians, monitoring progress, and ensuring high quality standards are met.
• Develop and implement strategies to improve service department efficiency, customer satisfaction, and profitability.
• Maintain and analyze key performance indicators to identify areas for improvement and implement corrective actions.
• Ensure compliance with company policies, procedures, and safety regulations.
• Develop and maintain strong relationships with customers, vendors, and other departments within the organization.
• Provide effective leadership, coaching, and support to service department staff.
• Exceed all targets and labour sale objectives through efficient workshop operations.
• Ensure efficient equipment control, assets control and fluent administration processes.
• Ensure the highest level of customer satisfaction and retention.
• Lead and manage service team.
• Create and Leverage Collaborative Partnerships.
• Ensure compliance with the Original Equipment Manufacturer and Lindsay Saker policies as well as industry guidelines.
• Achieve industry leading standards of customer care, process efficiency and cost control.

• Minimum of 5 years of experience in a supervisory or management role within the automotive service industry.
• Strong technical knowledge of vehicle repair and maintenance processes.
• Excellent communication, interpersonal, and leadership skills.
• Proven ability to drive continuous improvement and achieve operational goals.
• Proficiency in computer applications, including Microsoft Office and service management software.
• Valid driver's license.
• Recognized Motor Trade plus N6 or Technical Diploma.
• Exceed all targets and Labour sale objectives through efficient workshop operations.
• Ensure efficient equipment control, assets control and fluent administration processes.
• Ensure the highest level of customer satisfaction and retention.
• Lead and manage service team.

• Proven track record in managing people and working on OEM software systems.
• Computer skills, preferably MS work processing, Drive and preferable VWSA operating systems.
• Financial-reporting and forecasting skills.
• Motor industry and Workshop management knowledge.
• People management.
• Business, Sales, and Service Process knowledge.
• Professional & Technical Expertise in Vehicle Service & Repair Management.
• Proven track record in managing people and working on VWSA software systems.
• Computer skills, preferably MS work processing, Driver and preferable VWSA operating systems.

• Initiative / Perseverance.
• Adaptability / Decisiveness.
• Interpersonal skills.
• Valuing service and Diversity.
• Conflict resolution.
• Customer Focus and Relationships.
• Communication Impact and Influencing.
• Brand Alignment.
• Positive thinking.

If you are passionate about delivering exceptional service and have a proven track record of success in a managerial role, we want to hear from you. Apply now to join our dynamic team at Motus Welkom as the Manager:
Service.