National Operations Manager

National Operations Manager
Location: Gauteng (National Travel Required)
Reporting to: CEO / Managing Director
Employment Type: Full-Time

Our client, a leading national provider of professional hygiene and cleaning solutions, servicing commercial, industrial, healthcare, retail, hospitality, and institutional clients across South Africa, is looking to appoint an experienced National Operations Manager
.

This individual will be responsible for overseeing operations across all regional branches, ensuring consistent service delivery, operational excellence, and strong client relationships.

• Lead and manage operational activities at a national level.
• Ensure high-quality service delivery in line with client expectations and contracts.
• Oversee workforce planning, recruitment, training, and performance management.
• Drive operational efficiency, cost control, and continuous improvement.
• Monitor and analyse KPIs to evaluate performance and client satisfaction.
• Build and maintain strong client relationships and resolve escalations.
• Support sales with tenders, bids, and pricing strategies.
• Implement new systems, technologies, and service innovations across regions.

• 7–10 years’ experience in operations management within hygiene, cleaning, or facilities management.
• Proven leadership experience managing large teams across multiple branches.
• Strong knowledge of contract management, compliance, and health & safety standards.
• Demonstrated ability to improve efficiency and service delivery.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and operational management systems.
• Willingness and flexibility to travel nationally.

• Diploma or Degree in Business/Operations/Facilities Management.
• Knowledge of ISO standards or relevant quality frameworks.
• Strong commercial and financial acumen.