Precinct Operations Manager

Precinct Operations Manager

We are looking for a Precinct Operations Manager to oversee all operations within the precinct.

What makes us excited to come to work each day?

Thousands of people spend most of their days working and living in our buildings; at Africrest we believe that our actions have a large snowball effect on the economy and society. When we manage our buildings extremely well, our tenants are that much happier and more productive.

You will be part of:

A company that owns one of the largest middle income residential portfolios in South Africa and has become an industry leader in this asset class.

We give people an incredible opportunity to live in the best areas with world class common area facilities, at affordable rentals. This helps create an inclusive society.

We own and manage a commercial portfolio of office, retail and industrial buildings. We ensure that our tenants are able to work in a great environment, so that they can focus on growing their business which in turn helps improve the economy.

The Africrest team does not settle for satisfactory, rather we strive to do everything in a great manner- from small tasks to large projects. If you want to be part of a company and culture that drives you to be the best you can be, then please get in contact with us.

Over the last 2 years, we have been one of very few companies, where over 95% of our employees, received:

• A bonus of more than a 13th cheque.
• An inflationary related annual increase.
• When many other companies have not paid bonuses or increases.

At Africrest we don’t "pigeonhole" by fostering an environment of curiosity and collaboration, we encourage our team to strive for excellence within their role and to continually seek out innovative solutions to improve current business functions which maximises their own professional growth as well as Africrest’s continued growth.

We encourage potential employees to speak to our employees to see why people enjoy working at Africrest.

The ideal candidate is an excellent problem solver with great people skills.

The Precinct Operations Manager is responsible for all operational matters across the assigned precinct or property portfolio, including existing buildings and any new developments added to the precinct. This role is accountable for ensuring that all precinct assets operate efficiently, remain fully compliant, and deliver a consistent, high-quality resident experience across all sites.

This person acts as the central point of coordination for all on-site operations, leading multiple teams, service providers, and contractors across the precinct. The role also plays a key part in the launch and integration of new buildings within the portfolio, overseeing operational readiness, snagging, handover processes, and the seamless transition into day-to-day management once a building becomes operational.

• Oversee all day-to-day operational activities across the precinct, ensuring smooth running of multiple buildings.
• Implement and enforce Africrest operational procedures, policies, and service standards across all sites.
• Ensure consistency and quality of maintenance, cleaning, security, gardening, and waste management throughout the precinct.
• Provide operational input and guidance on any new developments or acquisitions within the precinct.
• Support the Head of Property Management and Portfolio Managers with precinct-level insights, reporting, and strategic planning.
• Freshdesk Ticket Resolution Rate: ≥ 90% within SLA (average < 24 hours).
• Maintenance Budget Control:
  Within ±5% of allocated monthly budget.
• Energy & Water Efficiency:
  Minimum 5% annual reduction in consumption per building.
• Incident Response Time:
  All major incidents reported and logged within 24 hours.
• Ensure building readiness reports are submitted within 48 hours post-inspection, including a plan of action and turnaround strategy for completion before the next monthly inspection.
• And any other aspect of temporary nature that might be deemed necessary from time to time.

• Act as the operational leader for all new buildings within the precinct from…