Field Service Technician

Location: Pinetown

Minimum requirements:

- Technical qualification in Electrical, Mechanical, or Mechatronics Engineering ND, or Millwright trade.
- 35 years experience in a similar role.
- Experience in end-user repairs or technical knowledge of vacuum pumps, blowers, water pumps, compressors, valves, or industrial equipment.
- Sales experience, including achieving targets, cold calling, and growing customer accounts.
- Hands-on technical skills for installation, repair, and on-site problem-solving of equipment.
- Willingness to travel within Africa and hold a valid passport.

Personality Traits:

- Technically skilled and hands-on, with proficiency in tools and software.
- Excellent verbal and written communication, professional and courteous.
- Team-oriented yet able to work independently, focused on achieving results.
- Organised and able to multitask under pressure with accuracy.
- Energetic, proactive, and innovative, with strong problem-solving and reasoning skills.
- Adaptable, embraces change, and upholds safety and compliance.
- Customer-focused with strong reporting and organisational abilities.

Duties and responsibilities:

- Communicate proficiently with customers verbally and via email daily.
- Liaise with customers professionally and courteously.
- Call on existing and new customers, maintaining relationships and growing the business with these customers.
- Identify new prospects and cold call on potential customers.
- Set and chase ambitious sales targets and generate new pump sales.
- Grow field service, including procuring active service contracts.
- Track previous services completed and encourage customers to service again with us.
- Generate service repair sales for the Company's workshops.
- Generate new pump sales, including spares, pumps, and systems.
- Perform on-site problem-solving.
- Install and repair vacuum pumps and systems on-site.
- Develop and implement strategies with the sales team.
- Complete required reports on time, including weekly and monthly reports.
- Develop relationships with key role players, including technicians, engineers, maintenance managers, consultants, contractors, distributors, and end users.
- Travel within Africa as required, holding a valid passport.
- Provide accurate and consistent feedback to management.

Please note that only candidates who meet all the requirements will be contacted for the opportunity.
We look forward to receiving your application!