Senior Claims Handler

DETAILS OF THE VACANCY

Job Title

Senior Claims Handler

Location

Durban
- Civil Claims 2

Salary Grade

SLA 1

Reporting to

Claims Manager

Reporting staff

None

Type of Position

Permanent

Working hours

Mondays to Fridays from 08h00 – 16h30;
Alternate Saturdays from 09h00 – 12h30

The purpose of this position is to ensure that claims are processed in terms of the policies and procedures of the Company and that payments to attorneys are duly authorised and effected in accordance with standards established by the Company and the Scorpion Legal Protection Policy Document.

Key Responsibilities include, but are not limited to the following:

• Application of Legal Principles:
  Assessing merits on matters and applying legal principles in line with policy
• Drafting & attending to Correspondence:
  Attending to drafting and responding to correspondence on behalf of clients
• Reporting and Quality Assurance:
  Daily & weekly file audits and quality assurance of legal work in branch
• Liaison with Attorneys and Clients:
  Attend to obtaining advice and instructions, authorising claims
• Liaison with Clients and Staff:
  Dealing with and minimising complaints/conflict between staff and clients

Education:

Must have Matric (Grade 12); and must have completed legal degree (LLB or B Proc, B Juris, BLC or B Com/BA Law). Admitted Attorney (essential).

Experience

At least 3-4 year’s legal practice experience; completion of SLADP would be advantageous. Knowledge and Experience in Civil Law essential;
Knowledge and experience in Court procedures. Other

Must be computer literate; specifically, MS Word, Excel and Outlook

General working conditions

Regular office environment and no health and safety risks involved. No travel involved.

Knowledge Competencies

Professional knowledge;
Product knowledge

Skill Competencies

Attention to detail;
Administrative skills;
Analytical thinking ability;
Computer literacy;
Conveying information;
Listening skills;
Verbal & Written communication

Behavioural Competencies

Action orientation;
Administrative orientation;
Computer systems orientation;
Customer service orientation;
Decisiveness;
Information seeking;
Integrity;
Self-confidence

To apply for this position, send in your updated cv. together with the completed application form.

Contact Person Thembi Tambani on Email:

Reference Number

When submitting your application, please quote reference number SLP-002/26

Closing Date:
Friday 06, February 2026

The company’s intention is to promote equity through filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required on your application. Please note that the employment of family relatives is strictly prohibited.

In the event of no internal applications having been received, external applications will be considered. If you have not been contacted within 2 weeks of the closing date, please consider your application to have been unsuccessful.

Scorpion Legal Protection is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. Scorpion Legal Protection has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current.