IT Field Technician Job Johannesburg South Gauteng South Africa,Language/Bilingual

Location: Johannesburg South

Location:

Bedfordview (Cyrildene), Gauteng

Requirements:

Matric

Relevant Studies / Certificates

3 - 5 years, Industry Related Experience would be an Advantage

Windows

SQL

A+ Certificate

N+ Certificate

Driver’s License – Code 8

Responsibilities:

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Follow all company’s filed procedures and protocols

Cooperate with technical team and share information across the organization through correct admin

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with fellow staff, customers and clients

Provide training for all technical aspects of the Smartfuel System both in hardware and software to clients as well as staff

Ensure highest quality and efficiency of delivery of field jobs with no return

Resolve critical calls with the intention to prevent them from happening in future

Suggest resolutions for operational issues in the Technical Division

Investigate recurring problems or fault and come up with a solution

Generate leads from places visited

Do technical site evaluations and customer interface to understand their requirements which can then be passed to other people to implement.

Review and qualification of previous technical documentation

Maintain black boxes, tools and tool list of field technicians

Implement new ideas to raise technical standards and efficiency [Oil company accreditation, ISO, Uniform, safety accreditation etc.]

Report to the Technical Coordinator and Technical Manager to insure that field issues are identified, understood and remedied permanently

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