Contracts Manager
Job in
Kathu, Northern Cape, South Africa
Listing for:
Metso
Full Time
position
Listed on 2026-03-09
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Location: KathuJoin an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 03/10/2026
We are seeking a LCS
Contracts Manager to join our LCS
team. You will be responsible for providing Metso’s customers with professional technical support of its products.
This position is responsible for providing Metso’s customers with professional technical support of its products. This position will coordinate and work closely with the Contracts Manager and the Customer to assure a common understanding/application of technical support and information to support and provide excellent customer service on Metso Equipment.
In this position, you will report to the Senior Manager Field Service & LCS, Southern Africa West, South Africa.
This position is mainly located in Kathu, Northern Cape
TEAM YOU'LL BELONG TO
You will join a team of Technicians that strive to effectively deliver a seamless experience, that delivers a “technical solution” that meets the customer’s needs, thus supporting the sales team to, to enhance and build relationships with the downstream effect on sales realisation.
You will work closely with internal and external stakeholders, such as LCS Support Centre to assure a common understanding/application of technical and safety support and information to support and provide excellent customer service on Metso’s equipment.
WHAT YOU’LL DO
You are responsible for the following per your allocated area of responsibility:
Assures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso’s customers’ sense of urgency.Establishes best practice customer technical support services for Metso equipment.Supports internal / external customers with technical information facilitating the successful completion of assigned activities, responsibilities, and service projects.Identifies potential new product/spares offerings which result from the review and analysis of the process problem at hand.Manage and oversee the health and safety of all employees working on site.Need to conduct regular PTO’s and verify quality of risk assessments.Effectively and accurately install, maintain and commissions Metso equipment.Undertake effective and accurate repairs to Metso equipment and in accordance with Metso Standards.Interpersonal skills are required as regular interaction and feedback is required with the customer.Provide accurate instructions and training to customers’ plant personnel to ensure we maximize Metso products and services.Must be able to effectively and accurately work in a fast-paced environment on several projects at one time, with the ability to organize and prioritize tasks.As required, coordinates, prepares, analyzes and submits accurate and timely reports/feedback to the office.Planning of LCS Technicians available for jobs and inspection of completed jobs.Ensuring that all relevant documentation relating to jobs are handed over to the customer timeously.Overseeing and training of all personnel continuously.Assisting with breakdowns after hours (parts and repairs if necessary).Arranging of parts through expeditor to be delivered to site with relevant documentation.Time keeping of all LCS personnel.Ensuring always that Metso Standards are adhered to.Positive customer relations and interpersonal skills are essential.Experience and capabilities enable carrying out responsibilities with limited direction.Special Projects as assigned by Manager.WHO YOU ARE
Matric (Grade 12)Trades Papers in Fitting - EssentialMinimum 5 years’ field service experience on mining process equipmentHigh level of experience on Gyratory Crusher, cone crushers,At least 5 years of Supervisory experience in the mining environmentHigh level of experience on hydraulic systems.Computer…
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