Technical Support Technician

Location: Nigel

Key Responsibilities Technical Support Sales Team
- Provide technical guidance and product support to sales consultants.

- Assist in interpreting client requirements and translating them into compliant, practicalsecurity solutions.

- Support quotation processes with accurate technical specifications.

- Ensure proposed systems meet industry standards and best practice design principles.

- Conduct product training sessions for internal staff when required.

Technical Support Customers
- Provide telephonic and in-branch troubleshooting support.

- Diagnose and resolve technical issues related to security products and systems.

- Ensure high levels of customer satisfaction through efficient issue resolution.

- Escalate complex technical issues to suppliers where necessary and manage feedback to customers.

Site Work & Field Support
- Conduct on-site technical fault finding and system diagnostics.

- Perform pre-sales site assessments and risk evaluations.

- Design system layouts and recommend suitable products based on site conditions andclient requirements.

- Ensure solutions are scalable, compliant, and commercially viable.

- Provide post-installation technical verification where required.

Branch Leadership Support
- Act as second-in-charge within the branch.

- Assist the Branch Manager with operational, administrative, and technical oversight.

- Supervise branch activities in the absence of the Branch Manager.

- Support stock control, technical quality assurance, and general branch operations.

Technical Competencies The candidate must demonstrate strong working knowledge in the following areas:

- CCTV systems (IP and Analog)- Access control systems
- Intruder alarm systems
- Intercom and perimeter detection systems
- Networking fundamentals (IP addressing, VLANs, PoE, switching)- System integration principles
- Product compatibility and configuration

A strong understanding of installation standards, cable infrastructure, and system commissioningis essential.

Minimum Requirements
- Proven experience in the electronic security industry.

- Demonstrated technical troubleshooting ability.

- Experience conducting site assessments and system design.

- Valid drivers license and willingness to travel to sites.

- Strong communication skills (verbal and written).

- Ability to work independently and manage priorities effectively.