O&M Technical Support

Location: Germiston

Non-Negotiable Requirements

- 3 Phase Installation Electrician qualification
- 3–5 years’ experience in fault finding, system integration, and solar installations
- Strong computer literacy (MS Office, SAP/ERP, and job-specific systems)
- Proven knowledge of production, engineering, sales, and marketing processes
- Valid driver’s licence

Key Responsibilities

- Deliver reliable technical support with minimal disruptions and high uptime
- Conduct fault finding and root cause analysis (RCA), providing reports per case
- Provide proactive technical updates and resolve issues within SLA
- Plan and execute preventative maintenance activities, ensuring adherence to schedules
- Reduce equipment downtime through structured maintenance planning
- Ensure compliance with ISO maintenance standards, HSE regulations, and audits
- Maintain accurate compliance records and achieve high audit scores
- Resolve customer queries within SLA, ensuring high satisfaction and reduced complaints
- Support lab, storeman, and remote monitoring team members

Skills & Competencies

- Proactive and action-oriented
- Strong analytical and problem-solving ability
- Planning and organisational skills
- Resilient and adaptable under pressure
- Strong verbal and written communication skills
- Customer-focused with relationship-building ability

KPIs Include

- Technical issues resolved within SLA and minimal repeat incidents
- Maintenance plan adherence and preventative maintenance completion
- Compliance audit scores achieved with zero major non-conformances
- High customer satisfaction with queries resolved promptly
- Minimal equipment downtime and optimised use of resources

To Apply
Only candidates who meet the minimum requirements will be considered.
Send your CV, qualifications and a head & shoulders photo.
If you do not hear from us within 2 weeks, please consider your application unsuccessful.